SECTION
1. INTRODUCTION
Subsections
Purpose of the Administrative Manual
This manual describes the policies and procedures used by HUMANITARIAN ORGANIZATION OF SULIMANGHAR CULTURAL ASSOCIATION (HOSCA)
Disclaimer
The policies described in this manual are the general policies that have been adopted by HUMANITARIAN ORGANIZATION OF SULIMANGHAR CULTURAL ASSOCIATION (HOSCA). If HOSCA works with donors then in many cases would be agreed to follow specific policies and procedures related to the programs and projects that the NGO administers on its partners’ behalf. These specific policies and procedures will be outlined in the memorandum of understanding (“MOUs”) negotiated with HOSCA’s donors who are maintained by the Finance and Administration Department. Where there is a conflict between the policies and procedures described in this manual and those outlined in a specific MOU, those agreed upon in the MOU take precedence.
Maintenance of the Administrative Manual
This manual is to be updated on an annual basis to ensure that it accurately reflects the policies and procedures in use by HOSCA as the institution grows and evolves. The Administration Manager along with DIRECTOR GENERAL each in their separate roles has the overall responsibilities for ensuring that the manual is updated each year. Each department head is responsible for reviewing the latest version of the administrative manual during the last fiscal quarter of each year and developing a list of proposed changes to the section(s) and appendices that relate to the operations of his or her department. The proposed changes should be submitted through each department to their respective Administration Department for approval by the Management Committee. After the management committee has approved the proposed changes, the Administration Manager will update the manual and provide an updated copy to the head of each department. An updated copy of the manual will be kept with Administration Manager for reference. If significant changes to a policy or procedure are required between previous and upcoming manual should be updated, the head of department proposing the changes and submit them to their respective Heads who will discuss the changes with the Administration Manager and then the DIRECTOR GENERAL with Management Committee and obtain management committee approval. Once the changes are approved, Administration Manager will draft a memorandum for circulation to HOSCA staff outlining the changes and will include the changes in the next version of the administrative manual. The most up to date version of the policies and procedures related to human resources will be provided to all employees on an annual basis. The Human Resources Department is responsible for ensuring that all employees have received the necessary policies and procedures for signing and returning acknowledgement forms stating that they have read and agreed.
SECTION
2. INSTITUTIONAL OVERVIEW
Subsections
Organization Description
In order to develop the countries according to political, economic and social fields for the intellectual property of the regions and the world's countries, it is essential to keep on frequently monitoring inside to implement the useful, better and independent policies and projects. Meanwhile the independent human organizations and societies could be established and used in a better way, and also support the honors of human dignity, human manner, appreciating and personality protection. It's an obligation for organizations, social societies and other administrations to truly work for the needy people and crisis-stricken areas without any prejudice to meet their needs and provide assistance by that people can organize themselves and strengthen their economic life. So Sulimanghar Cultural Association is persisting for justice and the working for realization of this hope and this organization is the voice of the needy people and trying its best for fulfilling the responsibilities in this regard.
Vision
The development of Economic stability, Social stability, environmental reservation and providing educational, Cultural and humanitarian assistances; furthermore the coordinating and managing human resources to provide essentially working opportunities.
Mission
Enhancement of knowledge and culture to the remote areas of the social environment, training for a bright future and creating working facilities. For the purpose of agriculture and clean environment delivering drinking water, healthy materials, food and non-food items to the needy people. Conducting social and scientific research for the purpose of strengthening academic and agricultural methods; also for helping humanitarian assistances.
Humanitarian Organization of Sulimanghar Cultural Association (HOSCA)
When the Islamic Emirate of the Taliban came to authority in Afghanistan for the second time according to Sunday 1400/5/24, then the members of (SCA) organization gathered their general assembly. They had decided a series of plans and decisions, in addition, they decided that the activities of Sulimanghar Cultural Association will be transferred & changed from the Ministry of Justice to the Ministry of Economy; also the name of SCA will be called under a different name, or the name which is containing the same letters; so in the result the named SCA (HOSCA) and got an activity license in chosen name (HOSCA); thus HOSCA is the new name for this organization. HOSCA stands for Humanitarian Organization of Sulimanghar Cultural Association, which is short for HOSCA. (HOSCA) was registered with the Ministry of Economy of Afghanistan in the year 1401, Reg. #5550 in the presence of special objectives and strategies to provide benefits to the people in agriculture, education and training, general environment and other areas. So HOSCA shows the willingness to work and help public assistances.
The Assistants Offices Of HOSCA Organization
HOSCA has the membership of UN Education Cluster, Food Security and Agriculture FSAC, Wash Cluster, Shelter Cluster, UN Portal and UNGM. (HOSCA) has implemented a large scale projects in the southern zone of Afghanistan through Sulimanghar Cultural Association; also by assistance of Human - MIC - Youth Affairs - DACAAR - ISCC - Streamline Right - TLO DAI - USAID - ADT and many other implemented development, agricultural, environmental and Capacity building projects.
HOSCA's Administration
The Administration of this organization is generally trying to know and identify the problems of the poor and needy people in the general environment also work to find their solutions, the administration staff of HOSCA conducts interviews and surveys with people individually and officially in villages, cities, houses and offices to collect data and results for reflecting on the problems, by which we get attention of national and international humanitarian agencies for inquiring basic services to the poor people. (HOSCA) has the partner institutions in national and international levels for the assistances of humanity and the social environment. they coordinate with each other and maintain harmony also provide spiritual and technical support to each other; in the process of collecting aid to the needy people. The partners of HOSCA's organization are working on the development of human capacity, employment, educational and agricultural affairs in the world, which have hundreds of employees in international policies.
HOSCA'S Objectives
Items
- (HOSCA) along with the Islamic principles; respect and support the charter of United Nations and respect the other international declarations and statements.
- (HOSCA) is the group and team of international policies that have a great honour to uphold and celebrate internationalism.
- (HOSCA) provides the public awareness and a wide range assistance with educational institutions to increase the level of knowledge and to continue education.
- (HOSCA) maintains the relations with charitable institutions inside and outside of the country for the purpose of coordination.
- (HOSCA) maintains an essential coordination with the government and the international community to struggle and fight against drugs and their eliminations.
- (HOSCA) preserves, the value of monuments and nurtures to enriches the values and antiquities.
- (HOSCA) is trying to participate in the enrichment of agricultural, health, social and educational affairs.
- (HOSCA) is organizing meetings in different regions to strengthen cultural and scientific development.
HOSCA's Principles
Items
- (HOSCA) is the reference and source of providing services to humanity.
- (HOSCA) works for making the policies of international humanitarian aids.
- (HOSCA) interviews and provides practical assistances to needy people in countries around the world. (HOSCA) develops humans intellectual property.
- (HOSCA) members are the community's volunteers in general environment.
- (HOSCA) does not belong to any political group and flock.
- (HOSCA) members are identified by their HOSCA'S ID card.
- Helping HOSCA's members is one of the human rights.
- (HOSCA) is the voice of justice around the world.
Research On Sulimanghar
In the various scientific and research documents of the researchers, Sulaiman Ghar is mentioned as the name of the top edge of the mountains, the head of the mountains and as the great mountain. This series of the mountains along with Afghanistan, Iran, Pakistan, India, China also reaches to the Turkey and some other places. Accordingly, this area (Mount Sulaiman) has been called the largest geography in the world, which is considered to be one of the most strategic locations. So the cartographical survey and other essential documents of the this mountain could be find in GNP 99; Due to the researchers work, efforts researchers have written thousands of articles, scientific works and words about Sulaiman Ghar, which are considered as the spiritual asset of Sulimanghar Cultural Association.
The Lexical Meaning of HOSCA
Humanitarian Organization of Sulimanghar Cultural Association (HOSCA): Means five-fold or five-sided. The collection of cultures, customs and knowledge is called (HOSCA). The face of the earth and the green environment are also called (HOSCA). The scales of justice are also called (HOSCA). The respect and care of humans is also called (HOSCA). HOSCA is also called to the (Yes) or else. Also Bilateral agreement is called (HOSCA). HOSCA means, I agree too. The special culture and special geography of a society is also called (HOSCA).
The Capability of Geographic Research
The philosophy of Sulimanghar Cultural Society reaches to Sulimanghar, Kasi Ghar, Sulaiman Takht, Paktia, Paktika, Ghor and Badakhshan Provinces as well as Pakistan, China, Iran, Turkey, India and the great mountains of Asia, natural resources and the general environment of Sulimanghar has been studied and researched in the field of social studies, area research, experiments and practical work; as the results have been published in Sulimanghar media policies.
The Working Adjustment & Research of HOSCA Organization
The researchers of HOSCA'S have performed voluntary, scientific and cultural work for the safety of world countries, to all the world and mainly to the global environment from poverty, violence and discrimination. Furthermore they have helped and worked for sanitation in different parts of the country, and helped for providing medicines and medical equipment to the hospitals, food and non-food items to refugee families, and educational materials to refugee children.
The History of HOSCA Organization
Sulimanghar Cultural Association (Sulimanghar Cultural Association) whose abbreviation is (SCA) according to the need to improve the lives of needy people and access to crises. This association is established in 1393/03/31 date; and 730 No of registration, officially established in Afghanistan by high rank authorities for the social development of the country and the region, to reach the needy and poor people. The chairman and other members were selected in a general ceremony which was held in Lincoln Academic Center, Paktia. The broadcasting policy of this association was Sulimanghar magazine and Sulimanghar newspaper, which published much more tens of editions. Furthermore They opened the Sulimanghar library for scientific research and printing, which still has thousands of books; and providing services. This series of cultural and humanitarian association was first started in the month of Sanbla 1377 AH under the name of Sahaar Literature and Cultural Organization (SLCO). It continued until 1392, and in 1393, it changed to SCA in a series of initiatives. From 1393 AH to 1400 AH (SCA) has witnessed many developments in many provinces, districts, villages, cities and towns of Afghanistan, increasing the level of knowledge, journalism-literature and print media. Dozens of workshops and seminars were launched for publicity and strengthening, due to which the youth and children of the areas were invited to schools and requests were made for school buildings and books, which was uprising in a great positive change in the south of Afghanistan. At the first (SCA) was providing and preparing many workshops and seminars to school teachers, students and other community members in the south of Afghanistan, in the field of education, literature, culture, agriculture, university, school, human rights especially women and children, medical aid for needy people, reading books, work, trade, advocacy, travel, passport, citizenship card, roads, hospital, cities and markets, computer, e-mail, electronic media, writing, library, government and governance, sports, assemblies and meetings. These values, relationships - has presented dozens of workshops, seminars and trainings; In the same way, at the country level, SCA has conducted various scientific seminars on historical events, steps of scientific research, identification of great personalities and different regions of Afghanistan, values of peace, meetings and interviews. The members of SCA have also participated in some important seminars inside and outside of the country; in some of the seminars it has been given the official right to represent Afghanistan.
The Major Vision of HOSCA
After the term of Mujahideen, when the Islamic movement of the Taliban appeared in Afghanistan in 1375 AH; there was a shortage of health supplies, water shortages, lack of food and non-food items, lack of school buildings and teaching materials, the weakness of cultural and cultural growth; these and some other reasons have paved the way to established Sulimanghar cultural association; In order to provide basic life support or humanitarian aid to the poor people in the remote areas of the country, to find school, stationary, pens and books for the children, to provide nutritious food for the underprivileged children and to provide health care for the people as a whole. This mission will be continued for collecting donations from national and international businessmen as well as charitable institutions, they will begin to solve human problems. The aim is to find a solution for the public assistances, and to clean and rebuild the water sources; as well as to provide water to the people through pipelines and wells, so that people can find solutions to their drinking problems. Sulimanghar cultural association's effort is to expand its work area to Afghanistan and the world, which currently increases the number of fundraisers and makes the work coverage international.
Administrative Background of HOSCA Organization
As the result of HOSCA's efforts and activities, Sulimanghar cultural association has organized and coordinated assistances with the needy people in the field of providing food and non-food items, accommodation, health and transportation services and other facilities for the victims of natural disasters. For this purpose Sulimanghar Cultural Association has started social research in the way of strengthening the media field based on the memorandum of understanding with the country's cultural and broadcasting institutions; Sulimanghar Magazine and Sulimanghar newspaper is the brightened samples of this effort. From the year 1397 to the year 1399, SCA worked for the social development of the related provinces of Afghanistan, by implementing various projects in the construction of schools, educational curriculum, capacity building in villages and homes, and the environmental protection of men and women. So it had a very good impact on the intellectual recovery of public and they worked together with the sectoral agencies in the way of preparing against natural disasters and gained access to the crisis. Also SCA had a wide range discussion with the aid organizations and donors in organizing and facilitating drinking water for people, finally and gradually there was an increasing in clean and healthy water day by day. So the organizations paid attention for providing facilities to people in disaster-prone areas and solving problems. Also SCA has performed various services and works, published many works of researchers and has a research library of Sulimanghar in the city of Gardiz, Afghanistan, which is equipped with thousands of books. Sulimanghar cultural association has around 3000 philosophers in the world who are engaged in serving humankind. This association is proudly started its activation in Paktia, Khost, Logar, Kabul, Kunar, Paktika, Kandahar, Hilmand, Maidan Wardag, Ghazni, Samangan, Baghlan, Mazar-e-Sharif, Badakhshan, Kunduz and other provinces of the country, they worked will continue working with the assistances of their talented employees according to the request of the needy people by surveying. Sulimanghar cultural association was formally recognized by GNP99 in 1399. (GNP99; The administration of global policies) Currently, this association and organization is an international member of GNP99 and proudly provides humanitarian services to people in the country and around the world.
Institutional Structure
Subsections
Director General
The DIRECTOR GENERAL is over all responsible for the day-to-day management of HOSCA’s operations. The DIRECTOR GENERAL has the authority to convene the appropriate management committees to approve decisions made by the Organization. As noted elsewhere in this document, the DIRECTOR GENERAL has the authority to approve certain managerial and financial decisions him/herself and to delegate that authority to other head (See Appendix for HOSCA’s Delegation of Authority Matrix).
Administration and Finance Manager
A&F M is responsible for their day-to-day operations. In addition to support these departments, the Administration & Finance Manager is also responsible for advising the DIRECTOR GENERAL on policy and advocacy issues, and assists in the development and negotiation of new programs and projects. All department heads will be reporting to their respective DIRECTOR GENERAL.
Duties
- Perform Administrative & Logistical duties, including implementation of security-related support.
- Manage donor Contracts, including Modifications & Contracts-related Legal work.
- Prepare Reports for HOSCA’s management and external users such as Donors, Ministry of Education, Ministry of Revenue and etc.
- Ensure the overall implementation of HOSCA’s Administrative policy and procedure.
- Facilitate external/internal audits and prepare Annual Budget
- Ensure Staff understand and implement HR, Admin, Procurement and Security Policies
- Ensure all employees’ personal documents are complete, correct and up to date
- Hiring and firing process of staff
- Ensure all staff has received employment agreements; establish and implement an effective Performance Management Process
- Ensure all staff attendance and preparation of the payrolls
Program Department
The key department within HOSCA is the Program department. Program Officer will be a full time position devoted for the successful operations of internal activities, works closely with each department heads, and is also responsible for Placement, HR and Alumni leadership departments as well.
Duties
- Implementation of HR policies and laws according to the HOSCA HR manual.
- Posting Vacancies, interviewing, and hiring new staff for the first year of operation.
- Administer performance management and salary increase process
- Monthly reporting to finance on staff attendance and performance.
- Assessment of new staff requirements, creating new positions based on program needs.
- Forecast staff requirements for our 3-5th year of operations and program expansion.
- Ensure successful implementation of HOSCA Placement strategy.
- Strengthening a strong relationship with Ministry of education, provincial authorities of MOE, school principals and leadership.
- Place all batch of HOSCA fellows inside the neediest HOSCA prioritized schools for two years.
- Monitor Fellows attendance and daily performance inside schools.
- Secure Placement for HOSCA 3-5 years fellows.
- Define Core leadership positions for our Alumni’s.
- Ensure trainings and supports are aligned and resulting with defined core leadership positions for our HOSCA fellows after successful two years with HOSCA.
- Cultivate relationships and partnerships with private, public sectors, government, INGO's, NGOs for our HOSCA Alumni’s.
SECTION
3. ADMINISTRATION PROCEDURES
Note Fleet Management, Visitor Registration, Security of the HOSCA staff and Premises, IN/Out Letters (content truncated in source but structure retained)
SECTION
4. HUMAN RESOURCES POLICIES AND PROCEDURES
Subsections
Leave Policies
Items
Maternity Leave
Maternity leave is available to female employees needing time away from work to have a baby. Up to 3 months’ days of paid leave will be given. The start of the leave period may be determined by the employee, and should be discussed with the employee’s direct supervisor. The employee will be able to return to her original job after the leave is complete. The salary will have paid after return back from maternity leave by completing of documentation. This leave can be taken once in 2 years.
Paternity Leave
The father of a baby entitled 3days paternity leave after born his baby to celebrate happiness with his family member and helps his wife in daily tasks and keeps care of her. The form has to be filled in advance before going for leave. The leave is allowed once in a year.
Compassionate Leave
Staff will be entitled to 3 calendar days of paid leave for marriage and due to death in the immediate family. Immediate family for this purpose includes: spouse, parents, children, brothers and sisters, uncles and cousins. A maximum of three compassionate leave per employee will be granted during each HOSCA fiscal year.
Leave Approval Procedure
To schedule a leave, an employee must complete a Leave Request Form and have it signed by the employee’s direct supervisor and Head of Department. This form should then be forwarded to the Human Resources Department to be included in the employee’s file. The approval for one-day leave has to be taken one-day advance while for 2-4days should be taken in 3days advance however 5 day or more should be plan a week ago.
Travel and Expenses
Items
Travel Advances
All staff traveling on official business will be provided with official travel form approved by the relevant authority. All expenses claimed against the advances must be supported by receipts. A travel expense report must be submitted within seven (7) days of return to the office, and should be accompanied by the unused portion of the travel advance.
Per Diems
The per diem rate paid for overnight travel will be 100 AFN per 24hours inside of Afghanistan.
Mobile Credit
Many HOSCA employees require the use of a mobile credit for official HOSCA business. HOSCA will provide the credit card to cover the cost of HOSCA calls made on a mobile phone, HOSCA will provide phone cards to employees monthly according to their need of official works based on specified amount per month to each employee.
Discipline
When work performance is unsatisfactory and/or HOSC policy is not observed, an employee’s supervisor, in coordination with the Human Resources Department, will enforce the following progression of disciplinary actions, total 5months has to be taken from verbal to termination of contract: 1. verbal warning 2. written warning 3. disciplinary probation period 4. suspension 5. termination. In the case of serious misconduct, the employee’s direct supervisor and the HR Head may recommend immediate dismissal. This action can only be taken with the approval of the DIRECTOR GENERAL.
Termination
It is HOSCA’s goal that no employee be unfairly dismissed. Each employee will receive objective performance appraisals, counseling and training. Continued employment with HOSCA will depend on each employee’s performance and general conduct on the job and the availability of funding. Termination of the employment agreement by either HOSCA or the employee must be presented in a written notice within a month from employer as well as one month from Employees in advance of the termination for all Grades employees.
Exceptions
- Both parties agree to separation without the notice period
- The reason for termination is based on just cause according to Afghanistan’s Labor Law (continued poor performance after disciplinary probation, misuse of authority or property, use of alcohol or drug abuse during working hours, misconduct including physical violence, criminal offence, acceptance of bribes, other unacceptable behavior)
Terms
Salary Salary will be provided up to the date of termination. If the contract has been terminated by the Employer one month extra salary has to be provided to the employee, If employee going to terminate his/her contract, one month prior notice has to be given otherwise one month salary will be deducted.
Leave All earned annual leave will be calculated and paid up to the date of termination. Carry-over annual vacation leave, and other all leaves will not be paid out.
Outstanding expenses The employee must submit all outstanding expenses prior to receiving final payments from HOSCA.
Outstanding salary advances Outstanding salary advances will be deducted from final payments owing to the employee.
Retirement Age
According to the Labor Law of the Government of Afghanistan, retirement age for all employees is 65 years. HOSCA adheres to this law.
Personnel Files
HOSCA will maintain a file for each individual staff member, which will contain: Personal history form, Employment agreement, Job description, Employment Record, Leave records, Performance evaluation records, Educational Documents, Correspondence and letters, Copy of Tazkira/ID card and Passport, Original work permit (only for international staff), Offer letter, Ward and reward, Promotion and appreciation, Guarantee and crime clearance filled forms, References checks (at least 2 references). An employee will have the opportunity, in the presence of staff from the Human Resources Department to examine his/her individual personnel file.
Recruitment Procedure
HOSCA is committed to recruiting the most suitably qualified candidate for each position through a fair and systematic process. Where possible, (HOSCA) will give preference to an existing employee for a vacant position.
Steps
- Panel Committee
- Job Description
- Vacancy Announcement (at least 15 days)
- Source Candidates
- Résumés
- Minimum Age for Recruitment (18 years)
- Interview
- References (at least two)
- Hiring Approval (DIRECTOR GENERAL)
- Offer of Employment
Training Procedure
Items
Orientation
All employees are provided with internal orientation and training during their probationary period as appropriate for their position. Topics include: Introduction to staff and facilities, HOSCA’s history, philosophy and institutional structure, Human Resources policies and procedures, Job content and responsibilities, HOSCA clients as appropriate.
Job-Specific Training
HOSCA supports training for staff to enhance and develop their specific job-related skills. Staff development is tied to the Performance Management Process. To request a training opportunity, an employee must submit a Training Request Form. All trainings domestic or outside of Afghanistan, the DIRECTOR GENERAL must approve the training request.
Performance Management Process
Goals
- Create a year-round partnership between employees and supervisors
- Align individual performance with HOSCA’s institutional objectives
- Encourage supervisors to provide balanced feedback and regular coaching
- Recognize individual achievements
- Focus on employee development
Steps
- Setting Performance Objectives (5 to 8 objectives)
- Interim Performance Reviews – Ongoing Feedback
- Year-End Performance Appraisal
Corporate Policies
Items
Compliance with Labor Law
HOSCA will not state or maintain any policy that is not in compliance with a labor law of the Government of Afghanistan.
Conflicts of Interest
The purpose of this policy is to assure that those who represent HOSCA maintain the highest level of integrity and conduct, and avoid even the appearance of impropriety in all personal, public and business dealings.
Anti-Harassment
HOSCA strictly prohibits all forms of harassment directed toward any of its employees by anyone, including any supervisor, co-worker, vendor, or client. Any employee who believes he or she has been subjected to, or has witnessed harassment is encouraged and requested to report the offence to the Human Resources Department on a confidential basis.
Crisis Management and Security
HOSCA is committed to giving prompt and appropriate attention to crisis or emergency situations that may include, but are not limited to robbery, embezzlement, kidnapping, accidental deaths, political violence, medical emergencies and disasters.
Source: HOSCA organizational documents. Refer to the approved internal version where a current or signed copy is required.
